Tales of The Glen - The First Edition Hardcover Book By Victoria Beata

Frequently Asked Questions

No PayPal Account? No Problem!

You don’t need a PayPal account to check out! Simply select PayPal as your payment method, and when the PayPal window opens, scroll down to find the “Pay with Debit or Credit Card” option. Enter your card details as usual, and you’re all set!

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How Long Will It Take for My Greeting Cards to Arrive?

If you’re ordering from outside the UK, please allow up to 15 days for your greeting cards to arrive. While we ship promptly, international delivery times can vary depending on your location and customs processes.

Thank you for your patience while your order makes its way to you from the UK—it’s worth the wait!

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What Currency Do You Accept? Can I Pay in My Local Currency?

We currently accept payments in GBP only. However, you can pay with any card or currency! Your bank will handle the conversion automatically at their current exchange rate.

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What Payment Methods Are Available? Do I Need a PayPal Account?

All payments are securely processed via PayPal, but you don’t need a PayPal account. Simply choose the 'checkout as guest' option, and you can pay with any major credit or debit card as usual.

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Picture Frames

What Are the Sizes of the White Borders or Mounts (Mats) for Your Mounted and Framed Prints?

The mount size depends on the size of the picture frame:

• Frames that are 10x10” or below: 1” mount
• Frames that are 11x14” or below: 1.5” mount
• Frames that are 12x16” or above: 2” mount

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Does the Size Listed for Your Picture Frames Refer to the Overall Size?

No, the size listed for each framed picture refers to the size of the glaze and does not include the width of the frame. 

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Print Editions

Can I Get a Print Once It's Sold Out?

If a print says it’s sold out, it means it cannot be printed again in the exact way. The print is limited and cannot be reprinted once sold out.

Some characters in my illustrations may reappear, so signing up for the mailing list is the best way to stay updated on new releases.

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Where Can I Buy Authentic Victoria Beata Prints of Any Kind?

You can purchase through:

• www.victoriabeata.shop
• www.victoriabeata.com
• The galleries listed in the Galleries section below.

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Do You Use Archival, Environmentally Friendly Materials?

Yes! All prints are on archival paper, offering many years of enjoyment. I strive to use the best environmentally friendly materials and methods, and our printers are committed to this goal.

We are end-to-end carbon neutral from order to delivery. Packaging is also 95% plastic-free across our range.

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Shipping

How Long Will It Take for My Order to Arrive?

All orders are sent via standard shipping. Once printed—usually within 1-4 working days—your order will be shipped.

Estimated Delivery times:

• UK: 2-5 working days
• Europe: 5-10 working days
• International: 7-15 working days

Note: Working days exclude weekends and public holidays.

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How Can I Track the Progress of My Order?

Once dispatched, you’ll receive a tracking number in your email.

For inquiries, email hello@victoriabeata.com. Please note that printers are closed on weekends, so responses may take longer during this time.

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What Shipping Options Do You Offer?

We ship using DHL Express, UPS, and Royal Mail. Shipping costs vary by country.

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Do You Have a Return Policy?

Buying art is a personal choice. Please be sure you’re 100% certain before purchasing.

While returns can be difficult for customized prints, we guarantee:

• Your order will arrive in perfect condition.
• It will match the specifications listed on our website.

Defective or damaged prints will be immediately replaced. If you change your mind, we will consider returns on a case-by-case basis.

Note: This does not affect your statutory rights under Distance Selling Regulations.

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What Should I Do if My Print Arrives Damaged or Faulty?

I want you to be delighted with your purchase! If your print arrives damaged or faulty, here’s what to do:

1. Take a Photo: Snap a clear picture of the issue.
2. Email Me: Send the photo, along with a brief description, to hello@victoriabeata.com

I’ll work quickly to resolve the problem and ensure you’re happy with your order. Thank you for your kindness and support! 

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Who Is Responsible for Duties and Taxes?

The receiver is responsible for paying duties and taxes based on their country’s import policy.

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General

I've Seen Your Work on Other Products. Are These Genuine?

If you see T-shirts, sweatshirts, or paint-by-number products using my work, assume they are not genuine and infringe on my copyright.

Please do not support dishonest sellers. If possible, report these infringements to hello@victoriabeata.com—we act quickly to address such issues.

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Do You Accept Commissioned Work?

At the moment, I’m unable to accept commissions. I love seeing your posts, though—feel free to tag me at @victoriabeata!

When I am able to take commissions again, you can reach out to hello@victoriabeata.com.

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Which Galleries Carry Your Original Work and Limited Edition Prints?

Visit the Exhibitions Page for updates on past, present, and future shows.

The Limited Editions and Open Editions are how I share my work with you all. If I decide to license my work in new ways, you’ll be the first to know!

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Thank you for your support—it means the world to me! 

All prints are made to order, with a 7-14 day turnaround. These are the general estimates.

Shipping can take up to 10-15 working days but usually will be much quicker.