10-15 working days (considered lost after 28)
Shipping times are in addition to production times so you do need to allow for production and shipping times.
Shipping policy
Shipping Policy
Shipping is calculated at checkout based on your location and the items in your order.
Limited Edition Prints are sent via courier.
Other items, such as books and cards, travel by standard post and may take a little longer to arrive:
10-15 working days (considered lost after 28)
Please note that orders containing multiple items might arrive in separate deliveries, as each piece makes its own gentle journey from The Glen.
Why hasn’t my order been delivered yet?
Several factors could delay delivery times, including:
Mistyped or incorrectly formatted address
Customs and import restrictions
Failed delivery attempts (e.g., no one home to receive the order)
Postal strikes
Other adverse conditions (such as storms and natural disasters)
If there is a significant delay with your order, our customer services team will typically address this proactively. Alternatively, if an order is outside the expected delivery window, please contact orders@victoriabeata.com for additional information.
Occasionally, orders do get lost in the mail. In the event that an order is not received within 30 days of placing the order, we’ll be more than happy to send a replacement. Just let us know at orders@victoriabeata.com. Please note, however, that we cannot offer free replacements for orders not received due to an incorrect address.