Customer Support

If you’re getting in touch about an order, please email support@victoriabeata.com and include your order number, your full name and your delivery address so I can find it.

If something has arrived damaged or isn’t quite right, please also send photos of everything that came in the parcel and photos of the packaging, inside and out, including the delivery label.

Please let me know within 30 days of placing your order if it hasn’t arrived, or within 14 days of it arriving if something is wrong, so my print partners can replace it. You’ll find all the details in my Shipping Policy.

If your book was ordered through Amazon, please contact Amazon Customer Service directly, as they handle those orders themselves.

If you purchased a book through my website and need to report a printing or delivery issue, please use this link to reach my printing partner:
https://www.ingramspark.com/report-an-issue

Payments

Can I pay by card without a PayPal account?
Yes. At checkout, choose PayPal as the payment method. When the PayPal window opens, select Pay with Debit or Credit Card or Checkout as Guest, then enter your card details as usual.

Need Help with Your Order?

If something hasn’t arrived, or something’s gone amiss with your order, please fill in the form below.

To help us assist you quickly, please include your full name, order number, and delivery address in your message.

For support, please contact support@victoriabeata.com.